BILLING FAQS
- Who do I call with a question regarding an invoice or itemized statement?
Clients will receive invoices by mail, text, and email. If you have questions regarding your bill,
please contact the Patient Financial Services team at patientfinancialservices@sunshinebh.com
or directly at 217-559-1859.
- Who to contact if you need to update payment arrangements or request payment discounts
from financial hardship?
We offer flexible payment plans, prompt payment discounts, and hardship discounts. The
longest payment plan we can offer is 24 months.
Please contact the Patient Financial Services team at patientfinancialservices@sunshinebh.com
or directly at 217-559-1859.
- Who do I contact regarding any refund owed?
Note that Insurance client refunds will NOT be considered until you have discharged, and ALL
insurance claims have finalized and paid, this process can take up to 90 days after being
discharged.Please contact the Patient Financial Services team at patientfinancialservices@sunshinebh.com
or directly at 217-559-1859.
- What are the office hours for the patient Financial Services Team?
The Patient Services Team is available Monday to Friday between 8 -5 pm PST time.
ONLINE SELF SERVICE – PATIENT PORTAL
Pay your full balance or part of your balance online at paystatementonline.com
You will need your account number from your invoice or statement to access the online portal.
LIVE SUPPORT – Patient Financial Services Help Line
Office Hours
Monday to Friday
8-5PM PST
Phone Number:
217-559-1859
EMAIL SUPPORT – PATIENT FINANCIAL SERVICES
patientfinancialservices@sunshinebh.com
At Sunshine Behavioral Health, we believe in the transformative power of compassionate care. Our mission is not just to treat, but to empower and uplift. Our team of dedicated professionals works tirelessly to make a positive difference in the lives of those we serve.
